A great experience to getting my boiler fixed and serviced by Surrey Heating Specialists - only downside is that the struggle in not being able to tell me the full price when asking to book an engineer and getting my name wrong as well as my address which was a bit of a struggle to getting right.
Response from the owner:Hi Umer,
Thank you for your feedback — I really appreciate it.
Just to clarify, it’s very difficult for us to give an exact repair cost before attending, as we simply don’t know the fault until we’ve carried out the diagnostic. That’s why we have the £50 + VAT diagnosis fee, and why we explained the minimum charge for the first two hours if the repair can be completed there and then.
We did send the call-out terms via email and text so everything was clear up front, but apologies again for the small mix-up with your name.
I’m really glad to hear you were happy with the service overall, and thank you for choosing Surrey Heating Specialists.
Ryan Price
Owner Surrey Heating Specialists