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Privacy Policy

  1. Introduction
  1. We are committed to safeguarding the privacy of our website visitors and service users.
  2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
  4. In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
  1. Credit
  1. This document was created using a template from SEQ Legal (seqlegal.com).
  1. How we use your personal data
  1. In this Section 3 we have set out:
    1. the general categories of personal data that we may process;
    2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
    3. the purposes for which we may process personal data; and
    4. the legal bases of the processing.
  2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
  3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  4. We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  5. We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  6. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  7. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
  8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  9. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
  10. We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  11. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  12. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  13. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  14. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  1. Providing your personal data to others
  1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
  2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  3. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  1. Retaining and deleting personal data
  1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  1. Amendments
  1. We may update this policy from time to time by publishing a new version on our website.
  2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  3. We may notify you of changes to this policy by email.
  1. Your rights
  1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
    1. the payment of a fee (currently fixed at GBP 10); and
    2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
  2. We may withhold personal information that you request to the extent permitted by law.
  3. You may instruct us at any time not to process your personal information for marketing purposes.
  4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  1. About cookies
  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  1. Cookies that we use
  1. We use cookies for the following purposes:
    1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
    2. status – we use cookies to help us to determine if you are logged into our website;
    3. personalisation – we use cookies to store information about your preferences and to personalise the website for you;
    4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
    5. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
    6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
  1. 1 Cookies used by our service providers
  1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
  2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: www.google.com/policies.
  1. 1 Managing cookies
  1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
  2. Blocking all cookies will have a negative impact upon the usability of many websites.
  3. If you block cookies, you will not be able to use all the features on our website.
  1. Our details
  1. This website is owned and operated by Surrey Heating Specialists
  2. Our principal place of business is at 54a Church Road, Ashford, Middlesex, TW15 2TS.
  3. You can contact us:
    1. by post, to the postal address given above;
    2. using our website contact form;
    3. by telephone, on the contact number published on our website; or
    4. by email, using the email address published on our website.
  • Data protection officer
  1. Our data protection officer’s contact details are: 54a Church Road, Ashford, Middlesex, TW15 2TS, 01784 252107.
Rosie Tamkin
I thoroughly recommend Paul from Surrey Heating Specialists. He serviced both my and my Mum’s boilers, replaced a couple of faulty radiator thermostats for Mum and also diagnosed and fixed an intermittent problem with my heating by replacing the timer, all in the same day. Very polite, helpful and professional.
Response from the owner:Thank you so much for your review
N Gill
Excellent response, problems with boiler. Paul and Ryan found the problem and fixed. Recommend highly for boiler and heating works.
Response from the owner:Thank you so much for your kind words, N Gill! We truly appreciate your recommendation for our boiler and heating services. It means a lot to us as a trusted, local business in the community. If you need anything in the future, don't hesitate to reach out! Warm regards, Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Joseph Casey
Surrey Heating Specialists serviced my gas boiler in November 2025. They responded really quickly and the engineer was great. Payment and booking was quick and easy. Will definitely use them again.
Response from the owner:Thank you Joseph, we are glad to see how happy you are with our service.
Caroline Welham
Excellent service. Good price to. The gas engineers. Dan and Anthony informed me every set of the way Of the progress. Great guys to have had working in my home. Couldn’t ask for anything more. Left very clean and tidy. Thank you both. And Ryan
Response from the owner:Thank you so much for your kind words, Caroline! I'm thrilled to hear that Dan and Anthony provided you with excellent service and kept you informed throughout the process. We take pride in being a trusted local business, and your satisfaction means the world to us. If you need any further assistance, don't hesitate to reach out! Warm regards, Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Lynn Hearmon
100% recommend Surrey Heating..Brilliant service, friendly and professional team and have very reasonable rates..Well done to you all
Response from the owner:Thank you so much, Lynn! We're thrilled to hear that you had a brilliant experience with our team at Surrey Heating Specialists. Your recommendation means a lot to us, and we truly appreciate your kind words about our service and rates. We're proud to serve our local community! Best regards, Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Leona mcguinness
Great plumber came on time no mess good job
Response from the owner:Thank you so much for your kind words, Leona! We’re thrilled to hear that our plumber provided you with timely and tidy service. Your satisfaction means the world to us as a trusted, local business. If you need anything else, just let us know! Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Graham Johnson
Superb service from first contact to job completion. Communicative, timely, expert engineer and zero flannel. Really good experience
Response from the owner:Thank you so much for your kind words, Graham! We're thrilled to hear that you had a superb experience with our service. Communication and expertise are top priorities for us, and it's great to know we met your expectations. We appreciate your support for our local community-based business! Best regards, Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Anita Mohindra
Excellent and efficient service and very caring staff.
Response from the owner:Thank you Anita, great to see you happy with our service, will pass it to the team.
Umer Ejaz
A great experience to getting my boiler fixed and serviced by Surrey Heating Specialists - only downside is that the struggle in not being able to tell me the full price when asking to book an engineer and getting my name wrong as well as my address which was a bit of a struggle to getting right.
Response from the owner:Hi Umer, Thank you for your feedback — I really appreciate it. Just to clarify, it’s very difficult for us to give an exact repair cost before attending, as we simply don’t know the fault until we’ve carried out the diagnostic. That’s why we have the £50 + VAT diagnosis fee, and why we explained the minimum charge for the first two hours if the repair can be completed there and then. We did send the call-out terms via email and text so everything was clear up front, but apologies again for the small mix-up with your name. I’m really glad to hear you were happy with the service overall, and thank you for choosing Surrey Heating Specialists. Ryan Price Owner Surrey Heating Specialists
Arnie Miller
Excellent service and went above and beyond by helping to get my hive app working again. This was my second boiler service and will call on surrey heating again without hesitation.
Response from the owner:Thank you Arnie , your review means a lot for us and we always make sure the service is being done properly as it is really important.
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