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Privacy Policy

  1. Introduction
  1. We are committed to safeguarding the privacy of our website visitors and service users.
  2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
  4. In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
  1. Credit
  1. This document was created using a template from SEQ Legal (seqlegal.com).
  1. How we use your personal data
  1. In this Section 3 we have set out:
    1. the general categories of personal data that we may process;
    2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
    3. the purposes for which we may process personal data; and
    4. the legal bases of the processing.
  2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
  3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  4. We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  5. We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  6. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  7. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
  8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  9. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
  10. We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  11. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  12. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  13. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  14. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  1. Providing your personal data to others
  1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
  2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  3. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  1. Retaining and deleting personal data
  1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  1. Amendments
  1. We may update this policy from time to time by publishing a new version on our website.
  2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  3. We may notify you of changes to this policy by email.
  1. Your rights
  1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
    1. the payment of a fee (currently fixed at GBP 10); and
    2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
  2. We may withhold personal information that you request to the extent permitted by law.
  3. You may instruct us at any time not to process your personal information for marketing purposes.
  4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  1. About cookies
  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  1. Cookies that we use
  1. We use cookies for the following purposes:
    1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
    2. status – we use cookies to help us to determine if you are logged into our website;
    3. personalisation – we use cookies to store information about your preferences and to personalise the website for you;
    4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
    5. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
    6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
  1. 1 Cookies used by our service providers
  1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
  2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: www.google.com/policies.
  1. 1 Managing cookies
  1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
  2. Blocking all cookies will have a negative impact upon the usability of many websites.
  3. If you block cookies, you will not be able to use all the features on our website.
  1. Our details
  1. This website is owned and operated by Surrey Heating Specialists
  2. Our principal place of business is at 54a Church Road, Ashford, Middlesex, TW15 2TS.
  3. You can contact us:
    1. by post, to the postal address given above;
    2. using our website contact form;
    3. by telephone, on the contact number published on our website; or
    4. by email, using the email address published on our website.
  • Data protection officer
  1. Our data protection officer’s contact details are: 54a Church Road, Ashford, Middlesex, TW15 2TS, 01784 252107.
Tomas Reyon83
Great servive and quick respond
Response from the owner:Thanks, Tomas! We're glad you found our service helpful and that we could respond quickly. We appreciate your support. Being a trusted, local, community-based team means a lot to us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Rutton Viccajee
Super fast communication, diagnosis and repair. I will be using them in future!
Response from the owner:Thanks Rutton! I'm glad our team delivered super fast communication, diagnosis and repair. We look forward to helping you again. Thanks for trusting your local, community-based heating specialists. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Manju Eleckattu
It was a routine heating service the other day. The engineer was very professional and did a thorough job checking everything over. It’s great to have the peace of mind that everything is running safely and efficiently. Great communication and arrived right on time!
Response from the owner:Thank you, Manju. I’m glad our engineer provided a professional, thorough heating service and left you with peace of mind about safety and efficiency. We pride ourselves on clear communication and punctuality as a trusted, local, community-based company. Thanks for choosing us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Joan Broughton
Surrey Heating Specialists replaced my old central heating boiler with a new combi boiler and removed all the old water tanks in the house. The men were very polite and the work was completed in a very professional manner and everywhere left neat and tidy afterwards. Recommend this company
Response from the owner:Thank you for the great review, we are always there to help.
Richard Tobias
Another excellent service from Surrey Heating Specalists. Signed up for the 3 star boiler cover and needed them for a leaking radiator valve. Paul came out the following day and fixed the issue with little fuss. I have been with this company for a couple of years now after having had a new boiler fitted by them and rate them 5/5. Recommend them to quite a few other people who have been more than happy with their service. Great job - thanks.
Response from the owner:Thanks Richard — really appreciate the kind words. I’m glad Paul could fix the leaking radiator valve quickly under your 3-star cover. It means a lot that you chose us for your new boiler and that you’ve been recommending our services. We’re proud to be a trusted, local, community-based business. Thanks again. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Paul-Michael Seepe
Polite, friendly and helpful in explaining what could (but hadn't) go wrong...good to know.
Will use again and did this year 2026
Response from the owner:We really appreciate you took the time to write a review, thank you!
Leonel Pinto
Ryan and his team are fantastic, very professional, knowledgeable and friendly. They installed entire new heating system in my house, Ryan from the quoting side suggested the best solution ( I was thinking about heating pumps) and he promptly explained why wouldn't be the most efficient solution. From the rest of the team, same approach, before starting the job suggested the best way to run the pipes, where to locate the radiators, etc. The job couldn't be completed straight away because of my gas connections and Ryan didn't have a problem sending one of the guys after almost 2months to finalise the job. Highly recommended.
Response from the owner:Thanks Leonel, and thank you for the brilliant feedback. I’m glad our team could recommend the right heating solution, plan the pipework and radiator locations, and return to finish the install after the gas connection delay. We appreciate you trusting our local, community-based team and for recommending us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Anne Parker
Response from the owner:Thank you, Anne! We appreciate the 5-star rating and your support. It’s a pleasure serving our local community—please reach out if you need anything. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Calum Elder
Great service
Response from the owner:Thank you, Calum! I’m glad you enjoyed our service. We appreciate your support of our trusted, local, community-based business. If you need anything else, please get in touch. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Elizabeth Szpala
Dan came to fit our new boiler today and did a great job, only taking 4 hours and the job was done so well! He was really friendly and explained everything clearly. His attention to detail was clear and much appreciated! Thank you!
Response from the owner:Hi Elizabeth, thank you for the lovely feedback. I’m glad Dan fitted your new boiler quickly and explained everything clearly—his attention to detail really matters to us. We appreciate you trusting our local, community-based team. If you need anything further, please let us know. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
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