We are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
Credit
This document was created using a template from SEQ Legal (seqlegal.com).
How we use your personal data
In this Section 3 we have set out:
the general categories of personal data that we may process;
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
the purposes for which we may process personal data; and
the legal bases of the processing.
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Amendments
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.
Your rights
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at GBP 10); and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
authentication – we use cookies to identify you when you visit our website and as you navigate our website;
status – we use cookies to help us to determine if you are logged into our website;
personalisation – we use cookies to store information about your preferences and to personalise the website for you;
security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
analysis – we use cookies to help us to analyse the use and performance of our website and services; and
cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
1 Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: www.google.com/policies.
1 Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
Our details
This website is owned and operated by Surrey Heating Specialists
Our principal place of business is at 54a Church Road, Ashford, Middlesex, TW15 2TS.
You can contact us:
by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website; or
by email, using the email address published on our website.
Data protection officer
Our data protection officer’s contact details are: 54a Church Road, Ashford, Middlesex, TW15 2TS, 01784 252107.
Wow! What a fantastic service! I called Surrey heating services this morning as my boiler broke down and spoke to a lovely lady who sent me a link to register my requirements. Within 5 mins I had a response stating an engineer is on the way and will be with you with 16 mins! Just unbelievable especially this time of year and today’s conditions being freezing! Ryan came and within 30 mins had identified the problem and fixed it! Absolutely phenomenal service and what a pleasure to do business with!!! Safe to say I know where to go next time! Highly recommend Ryan and his wonderful team! Thanks again!
I used Surrey Heating Specialists earlier this week when our boiler would not stay on, and give us any heating.After calling, and giving you the problem although you could not promise if someone would get to me that day as it was a Monday morning at about 3.30pm after a second phone call to ask if someone was going to come out and check our heating that day, as you had already told me earlier in the morning you were extremely busy.Dave has previously been to our house and fixed our extremely old boiler before, and he worked his magic once again, he was brilliant with his customer service, and has explained that there could be a couple of faults with the boiler, but he did not want to needlessly replace parts, if the boiler needed to be replaced.Hopefully, this will see us though the winter, and we will think about a placement for the summer, and we have been given some quotes for new boilers which will would probably get them done through this company, and Dave.
Paul was friendly, efficient, and took the time to check the radiators while servicing the boiler. He also gave useful tips on adjusting for the winter. Very satisfied with the service. Also impressed with the paperless process and getting all of the paperwork done instantly 😎Update 1 - Nov 2024: I had a Hive smart thermostat installed. It was Paul who came back to installed it. He helped me through the set it up process, and advised on how to adjust the settings to make it more efficient 🙌Update 2 - Jan 2025: I had additional work done and chose Surrey Heating Specialists again! :D
Great service our business has used Surrey Heating for a few years now, the booking system, through to job completion is very efficient and always a job well done. We will continue to use them for all our compliance needs and servicing and repairs.
Surrey heating we're extremely helpful, we just had our boiler serviced after they fitted it last year.The price and service was carried out on time and in a professional manner.Ready for another year of heating and hot water.
Thank you to Paul and the rest of the team at Surrey Heating specialists. I have been using them for 8 years. They have always been professional, punctual and most importantly - have always carried out work to an excellent standard. I could not recommend them highly enough and will continue to call upon them for any boiler/hot water issues. Thanks team!
Great experience from a company I had not used before. Heating and hot water working within an hour of the engineer arriving. Would definitely recommend
I had my boiler serviced for the first time since Surrey Heating installed it a year ago. The engineer arrived between his scheduled time slots and gave me a 10-minute heads-up before coming in. He asked me about any issues I had experienced over the past year. He was efficient and completed the service quickly. Overall, it was a good experience.
What an amazing company Surrey Heating Specialists are.I was in a panic but their fantastic response meant that we had our heating and hot water back within the same day. Paul, the heating engineer who came to us, was friendly, reassuring and informative.Once he had diagnosed the problem he explained it clearly, then he explained what he would need to do to repair it and also transparently explained the costs with no pressure at all.We were fortunate in that the problem was one that he could sort out with materials he already had in his van.Once we agreed the price he immediately set to work. He made sure that everything was tidied up perfectly and that the heating was now working and the water temperature was rising.I cannot thank Surrey Heating Specialists enough and am more than happy to recommend them to everyone.
The boiler stopped firing. So close to Christmas, I was concerned about being able to secure support. Surrey Heating Specialists were responsive and kept me updated.Terry was incredibly polite and calm.I would not hesitate to recommend the services of this firm.
Very impressed with Paul the engineer. Did a great job servicing the boiler. He was very efficient, helpful and super friendly. Definitely recommend this company and will use them again.
Called them out came within the hour. Sorted the issue and we were up and running. . Very reasonably priced I’m ok oo lol . The engineer was very professional. I can’t recommend them highly enough. 5 star pservice
As long time customer of Surrey Heating I continue to receive excellent service from them. Having experienced heating problems this week, they responded same day and got me back up and running. Good, friendly service and a job well done. Highly recommend Surrey Heating.
Had no heating or hot water in the middle of December during Furlough.Our boiler was insured through a company that could not replace our boiler until after Christmas. I rung Surrey Heating and they came the next day. We were so grateful to them 🙏. They came yesterday to have our yearly check. It was Mark, he was very nice and friendly. Have a 10 year guarantee with the boiler. Very happy customer.😄
Just had my boiler renewed and moved up stairs .Anthony and Mark were very efficient and did a brilliant job.i am very pleased with their work clean and tidy.
Recommend! Recommend! Recommend!Thank you so much Surrey Heating for the great job! It is very reassuring to know we have such an amazing and professional company nearby.
Great company used many times before. They came round to give my rental property a gas check and boiler a service. I can highly recommend Paul and surrey heating specialists. Will 100% use them again. Thanks Paul 😊
This company has been outstanding in their service to me. Just recently I had a problem which was dealt with at speed and after discovering a different problem they returned the same day and sorted it.Can't recommend them highly enough.
Very professional company. Ryan gave a good and thorough quote and Anthony, who came round to fit my new combi boiler, was professional, polite and done a great job installing the boiler.
Really happy with the service today, a really friendly company and their engineer Paul did a fantastic job and clearly explained what he was working on so I understood all elements of the process. Paul phoned to let me know he was on his way giving plenty of notice . Really recommend this company!
Very positive experience from booking process thru to Boiler maintenance and offering advice on our heating systems. Definitely, will use again and Terry the engineer was very experienced and personable.
Surrey Heating Specialists offer a fabulous service, including fair prices, friendly staff who know their trade and are 100% reliable. Ryan the owner genuinely cares and that comes across in so many ways! He recently quoted my elderly sister for a major job but she has decided to sell her house instead and didn't go ahead with the work. Ryan totally understood her reasons, no attitude whatsoever and was happy that she felt comfortable throughout the process. Excellent company indeed, Allan Tidbury, Chertsey, Surrey.
I have been Surrey Heating customer for 7 years and have been booking annual boiler service through them. They are trained and accredited professionals.
Excellent service from Surrey Heating Specialists. We were kept informed of arrival time. Paul as always was friendly and professional . Very pleased with the work
Very happy with their service from booking to the actual boiler service. Was a more thorough service than I have seen from previous companies so would certainly use them again
