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Privacy Policy

  1. Introduction
  1. We are committed to safeguarding the privacy of our website visitors and service users.
  2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  3. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
  4. In this policy, “we”, “us” and “our” refer to data controller name. For more information about us, see Section 13.
  1. Credit
  1. This document was created using a template from SEQ Legal (seqlegal.com).
  1. How we use your personal data
  1. In this Section 3 we have set out:
    1. the general categories of personal data that we may process;
    2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
    3. the purposes for which we may process personal data; and
    4. the legal bases of the processing.
  2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
  3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  4. We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  5. We may process your personal data that are provided in the course of the use of our services (“service data”). The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  6. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
  7. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
  8. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  9. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
  10. We may process identify general category of data. The source of this data is you. This data may be processed for specify purposes. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  11. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  12. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  13. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  14. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  1. Providing your personal data to others
  1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
  2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  3. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  1. Retaining and deleting personal data
  1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  1. Amendments
  1. We may update this policy from time to time by publishing a new version on our website.
  2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  3. We may notify you of changes to this policy by email.
  1. Your rights
  1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
    1. the payment of a fee (currently fixed at GBP 10); and
    2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
  2. We may withhold personal information that you request to the extent permitted by law.
  3. You may instruct us at any time not to process your personal information for marketing purposes.
  4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  1. About cookies
  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  1. Cookies that we use
  1. We use cookies for the following purposes:
    1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
    2. status – we use cookies to help us to determine if you are logged into our website;
    3. personalisation – we use cookies to store information about your preferences and to personalise the website for you;
    4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
    5. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
    6. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
  1. 1 Cookies used by our service providers
  1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
  2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: www.google.com/policies.
  1. 1 Managing cookies
  1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your browser settings.
  2. Blocking all cookies will have a negative impact upon the usability of many websites.
  3. If you block cookies, you will not be able to use all the features on our website.
  1. Our details
  1. This website is owned and operated by Surrey Heating Specialists
  2. Our principal place of business is at 54a Church Road, Ashford, Middlesex, TW15 2TS.
  3. You can contact us:
    1. by post, to the postal address given above;
    2. using our website contact form;
    3. by telephone, on the contact number published on our website; or
    4. by email, using the email address published on our website.
  • Data protection officer
  1. Our data protection officer’s contact details are: 54a Church Road, Ashford, Middlesex, TW15 2TS, 01784 252107.
Miss S
Surrey Heating did a fantastic job with my recent boiler service. Their communication was great from start to finish, making the whole process incredibly smooth. The engineer who came out was lovely, polite, and highly professional throughout the visit.
Response from the owner:Thank you Miss S, we’re so pleased our clear communication and our engineer’s polite, professional approach made your boiler service hassle free. We really appreciate you trusting our local, community-based team and your kind feedback. Ryan Price - Owner Surrey Heating Specialists Thank You
Jason Burrow
Had the annual service of the boiler. As always with this company the engineer was on time, knowledgeable and professional. Gave some good advice on my heating system also. Wouldn't use any other company
Response from the owner:Thank you so much for your kind words, Jason! We're thrilled to hear that Paul provided you with excellent service and kept you informed along the way. It's great to know we could address that leak for you too. We truly appreciate your support as a trusted, local, community-based business. If you need anything else, just let us know! Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
can unuvar
Excellent service – highly recommended!

I recently used Surrey Heating Specialists for a boiler service and several repairs, and I couldn’t be happier with the experience.

Paul visited us three times, carrying out the annual boiler service, repairing a water leak that had been causing the system pressure to drop, and resolving an issue with our central heating system, including replacing the Hive receiver.

Throughout the process, Paul was professional, knowledgeable, punctual and extremely helpful. He took the time to explain the problems clearly, showed me what needed attention and made sure everything was working properly.

What impressed me most was how responsive and reliable the company was. Communication was excellent, appointments were arranged promptly, and the work was carried out efficiently.

It’s not always easy to find a trustworthy and dependable heating engineer, so I’m genuinely pleased to have found Paul and Surrey Heating Specialists.

I’ll certainly be using them again for future servicing and maintenance. Highly recommended!
Response from the owner:Thank you Can Unuvar, we’re delighted Paul provided professional, clear help during your boiler service and repairs. Your recommendation means a lot. We’re proud to be a trusted local community team and glad our responsiveness gave you confidence. We look forward to helping with future servicing. Ryan Price - Owner Surrey Heating Specialists Thank You
phenny taurayi
A brilliant company, the staff are fantastic, professional and patient.Everything was explained to me step by step in a simple manner. I would recommend anyone to use them and you wouldn't regret. A company that goes miles further is what I needed
Response from the owner:Thank you, Phenny, for your wonderful review. I’m so glad our team was professional, patient, and explained everything clearly. As a trusted local, community-based business we’re proud to go the extra mile and truly appreciate your recommendation. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Chris Soh
I have been calling on their engineers for over 18 years. They have done so many jobs for us in different homes we’ve been in. Always professional and tidy. Very happy with their service.
Response from the owner:Thank you Chris Soh, we’re grateful you have trusted our engineers for over 18 years. It’s wonderful to hear they have been professional and tidy across your homes. Your long term support really helps our trusted, local, community-based team continue serving the area. Ryan Price - Owner Surrey Heating Specialists Thank You
Cynthia Fazilahmed
Professional prompt assistance with a smile. I recommend Surrey Heating. Excellent service
Response from the owner:Thank you Cynthia, we’re so pleased our team could help promptly and with a smile. Your recommendation means a lot to our local community team you can rely on, and we truly appreciate your kind words. Thank You
david woolmer
Excellent service again from this company. Terry was extremely professional, carried out all the required checks. Cleaned up afterwards, no mess, no problem. Wouldn't hesitate to recommend their services.
Response from the owner:Thank you David, we’re glad Terry was professional, completed the checks and left everything spotless. We appreciate your continued recommendation and support for our trusted local, community-based team. Ryan Price - Owner Surrey Heating Specialists Thank You
Ross Jackson
The whole process is easy, friendly and quick
Response from the owner:Thanks Ross, great to hear the whole process felt easy, friendly and quick. We appreciate your support for our trusted, local, community-based team and look forward to helping again. Thank You
David McCormick
Boiler service and radiator repair.. on a service plan. Whole process very efficient and friendly with good communication.
Response from the owner:Thank you David, we’re pleased the boiler service and radiator repair on your service plan ran smoothly and our communication was clear. We appreciate your support for our trusted, local, community-based team and look forward to helping again. Ryan Price - Owner Surrey Heating Specialists Thank You
Phillip Silezin
Cannot give more stars as system will not let me. He was great a true professional. Gave me good communication throughout. Also good communication from the office, very impressed with the speed of completion from initial enquiry.
Response from the owner:Thank you for your fantastic review! We’re thrilled to hear about your positive experience with our service. Your support means the world to us, and we’d love to help you again in the future.
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Surrey Heating Specialists Ltd is authorised and regulated by the Financial Conduct Authority (FRN 778739) as a credit broker, not a lender. Finance is provided by Novuna, subject to status.
Surrey Heating Specialists Ltd is a REFCOM-certified F-Gas company (registration REF1026536).