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Emergency Worcester Boiler Installation in Ashford, Surrey

This was an emergency boiler install. The customer had just moved into a new property only to find that the boiler was completely non-functional. They contacted us for a quote on a new boiler system, and we went out straight away to assess the situation in quick time. During our visit, we discovered they had an outdated gravity tank system and expressed a desire to upgrade to a more efficient combination boiler, especially given the urgent nature of their request.

We were able to schedule the installation for the very next available slot, which was within 48 hours on a Friday. The job was located in a second-floor flat, presenting some logistical challenges, but we arrived early in the morning and managed to complete the installation and remove the old tanks by the end of the day. This effort ensured everything was up and running smoothly for the weekend.

Our team worked efficiently to handle this project, and the customer was very pleased with the speed and effectiveness of our response. Our commitment to providing timely and effective service truly made a difference.

"Recommend! Recommend! Recommend! We moved into our new home a week ago, and realised there is not hot water or heating, as most likely the boiler is broken. I have been searching for a good boiler service around the area and found the Surrey Heating! The reception lady was very friendly and understood the urgency of our case perfectly. I received a call from the managing director Ryan in 5 minutes right after and confirmed an appointment for the next morning. It turned out the existing boiler has been very old and has multiple issues and we decided to convert to a better system. Again, Ryan has managed everything in a a very organised and prompt manner. He made extra efforts to make sure the installation is happening for us in two day’s time. So we don’t have to suffer through another weekend without hot water and heating. On the installation day, the engineers came right on time and they knew exactly what they are doing. The work went on smoothly and nicely. They helped put everything back and took all the waste and bits. Thank you so much Surrey Heating for the great job! It is very reassuring to know we have such an amazing and professional company nearby."
Ranye ZhangAshford, Surrey
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Emergency Worcester Boiler Installation in Ashford, Surrey

Key details
Client: Ranye Zhang
Location: Ashford, Surrey
Job Completed: December 2023
Services: Emergency Boiler Installation
Products Used: Worcester Bosch Combi Boiler
Tracey Ferris
Tracey Ferris
1738878677
Always friendly & pleasant. Very efficient and helpful. On time and good at keeping you up to date. Happy to have them in for all our boiler needs. They did a great job of installing our new boiler a year ago and we are very happy to get them back for servicing it.
Jenny Hobbs
Jenny Hobbs
1738861162
Excellent service and engineers, highly recommendable company
Kellie Kelly
Kellie Kelly
1738770456
Excellent service provided - response time to my query was very quick and had an engineer ready to come the next day. They were very transparent from the start about the work needing to be done and the cost of it providing me with quotes and breakdown of the work.Communication was excellent and they were very accommodating to fitting around school drop off and pick upHighly recommend
Joanna Topping
Joanna Topping
1738762821
Paul was punctual, friendly and very professional. He quickly diagnosed the problem with our central heating system,and explained in detail exactly what repairs needed to be done and how much they would cost. I found his quotes to be very reasonable and I wouldn't hesitate in recommending this company to other people.
Keith Richardson
Keith Richardson
1738762144
This is the third time that I have used Surrey Heating Specialists. I had an emergency call out as my flue had blown off in the storms. Ryan prioritised my job and came around the next morning to fix the problem.They are always responsive , helpful , reasonably priced and do a Great Job.
Jacci Penton
Jacci Penton
1738609498
Excellent service from Surrey Heating SpecialistsPaul arrived and assessed I needed a new Boiler which was fitted by Antony the following morning. The service provided by both was faultless and the cost was extremely reasonableI would highly recommend using Surrey Heating Specialists. It was a pleasure to deal with such an efficient and professional company
Nicky Waters
Nicky Waters
1737880626
Natasha Eve
Natasha Eve
1737800046
Very efficient, friendly and helpful service. Have used them twice and would not hesitate to use them again.
Marek Pilkington
Marek Pilkington
1737792542
Arrived on time as booked. Paul the engineer was a pleasure to have in the house. Clearly knew what he was doing would highly recommend this firm.
Marc E
Marc E
1737792294
Reliable, competent and friendly team around Ryan. Strongly recommended!
Rob
Rob
1737756691
Paul came to service our boiler and look at a leaking radiator. He was very polite and professional, talked through the whole process so I could have an understanding of how things worked. He offered sound and professional advice on how to look after the boiler and was not pushy trying to sell packages, also gave advice on improving our water pressure.A credit to the company.
Rob Smith
Rob Smith
1737624230
Very helpful & knowledgeable engineers. Would definitely recommend.
Steve Latter
Steve Latter
1737619396
Wouldn’t use anyone else, great service
Steve Macan
Steve Macan
1737488256
Excellent service. Arrived when he should. Carried out the service efficiently. Great aftercare.
Hasan Mamadjonov
Hasan Mamadjonov
1737457555
I am writing to provide feedback on the services I recently received from Surrey Heating Specialists.I would like to commend their specialist Paul and Ryan for their high professionalism and efficiency in fixing an issue with my heating boiler.The specialists arrived promptly at the scheduled time and demonstrated a high level of expertise in diagnosing and fixing the issue with my heating system. Their friendly demeanour and willingness to explain the problem in detail were greatly appreciated.The overall experience exceeded my expectations, and I am very satisfied with the quality of work performed.I look forward to using your services again in the future and will not hesitate to recommend your company to friends and family.
Katie M
Katie M
1737365960
5 star! They not only came promptly to derive our boiler but also helped with the gas connection to the cooker. Our new cooker couldn’t be installed as the kitchen unit was built around the gas connection. Surrey heating specialists came and just sorted it for me, really swiftly. Thank you!
Michael Bense
Michael Bense
1737218571
Prompt, professional service. No hesitation in recommending this company.
Kay Killen
Kay Killen
1737116461
Always ready to help. Competive pricing and courteous efficient service.
Katie Moore
Katie Moore
1737115712
EH9 Property Ltd has 2 houses in the Windsor area. Surrey Heating Specialists just complete gas safety checks at both properties. Their engineer was friendly efficient and informative. I received the certificates within 15 minutes of the visit and the invoices as well. The whole experience of working with Surrey Heating Specialists right from initial contact through the booking process, response to questions I had and the actual work was all five star. They have great use of technology as well so that, as a customer I was helped quickly and felt valued. The engineer who came also said the company cares about its employees too. Highly recommended. Thank you.
Debbie Smee
Debbie Smee
1737108469
Surrey Heating Specialists are professional efficient and honest. I have been with them for a few years now and they have been exceptionally reliable.
David Scott
David Scott
1737029799
I’ve used Surrey Heating for many years. Their engineers are always professional and have sorted out a number of my boiler and central heating issues in the last 5 years. Charges for work are transparent and competitive. The recent annual boiler service was undertaken smoothly and at the pre arranged time. Highly recommended.
melissa wade
melissa wade
1737005189
Our landlord has used this company a few times. Always fast response time with the most lovely and professional staff. Would highly recommend.
Richard Edwards
Richard Edwards
1736980978
I like using SHS. The engineer, Paul, is very knowledgeable and gives me great advice on caring for my system. I feel I can trust him, which is a vital quality for a supplier to engender. SHS boss Ryan ensures good communication, too. I can recommend them most highly.
Jo Bell
Jo Bell
1736583057
I have found them to be very efficient, friendly and solution focussed. Very happy to be using them
Mark Hine
Mark Hine
1736517811
Wow! What a fantastic service! I called Surrey heating services this morning as my boiler broke down and spoke to a lovely lady who sent me a link to register my requirements. Within 5 mins I had a response stating an engineer is on the way and will be with you with 16 mins! Just unbelievable especially this time of year and today’s conditions being freezing! Ryan came and within 30 mins had identified the problem and fixed it! Absolutely phenomenal service and what a pleasure to do business with!!! Safe to say I know where to go next time! Highly recommend Ryan and his wonderful team! Thanks again!
Ross Dowsett
Ross Dowsett
1736496887
Called as had no heating. They was with us 8am the next morning. Not only exceptional service but the boiler was fixed for a very reasonable price
Debbie Gant
Debbie Gant
1736447643
I used Surrey Heating Specialists earlier this week when our boiler would not stay on, and give us any heating.After calling, and giving you the problem although you could not promise if someone would get to me that day as it was a Monday morning at about 3.30pm after a second phone call to ask if someone was going to come out and check our heating that day, as you had already told me earlier in the morning you were extremely busy.Dave has previously been to our house and fixed our extremely old boiler before, and he worked his magic once again, he was brilliant with his customer service, and has explained that there could be a couple of faults with the boiler, but he did not want to needlessly replace parts, if the boiler needed to be replaced.Hopefully, this will see us though the winter, and we will think about a placement for the summer, and we have been given some quotes for new boilers which will would probably get them done through this company, and Dave.
Matthew Pateman
Matthew Pateman
1736417959
Paul was friendly, efficient, and took the time to check the radiators while servicing the boiler. He also gave useful tips on adjusting for the winter. Very satisfied with the service. Also impressed with the paperless process and getting all of the paperwork done instantly 😎Update 1 - Nov 2024: I had a Hive smart thermostat installed. It was Paul who came back to installed it. He helped me through the set it up process, and advised on how to adjust the settings to make it more efficient 🙌Update 2 - Jan 2025: I had additional work done and chose Surrey Heating Specialists again! :D
Antoinette O'Brien
Antoinette O'Brien
1736338025
Great service our business has used Surrey Heating for a few years now, the booking system, through to job completion is very efficient and always a job well done. We will continue to use them for all our compliance needs and servicing and repairs.
Helyna Quartermaine
Helyna Quartermaine
1736336408
Ryan and Paul were absolutely brilliant! Great service, respond quickly , fair price, nice people,,,,thank you.
Glen McEvoy
Glen McEvoy
1736253833
Surrey heating we're extremely helpful, we just had our boiler serviced after they fitted it last year.The price and service was carried out on time and in a professional manner.Ready for another year of heating and hot water.
Vish K
Vish K
1736243233
Thank you to Paul and the rest of the team at Surrey Heating specialists. I have been using them for 8 years. They have always been professional, punctual and most importantly - have always carried out work to an excellent standard. I could not recommend them highly enough and will continue to call upon them for any boiler/hot water issues. Thanks team!
Valeria Ezeigbo
Valeria Ezeigbo
1736240046
Suzanne Roberts
Suzanne Roberts
1735574214
Absolutely fantastic. The engineer who attended was excellent, knew exactly what to do and was a pleasure to have in my home. Many thanks Iris Roberts
Alan Gray
Alan Gray
1735384364
The gas engineer arrived promptly, worked tidily, and shared some excellent tips on being more energy efficient.
Nicola Chapman
Nicola Chapman
1735048692
Thank you for you quick, friendly and professional service. I Will definitely be recommending you to our friends.
Carole Louise
Carole Louise
1735032664
Great experience from a company I had not used before. Heating and hot water working within an hour of the engineer arriving. Would definitely recommend
Mike Hancock
Mike Hancock
1734969740
Excellent service! Very friendly and professional at a fair price. Absolutely can recommend.
Pat Barry
Pat Barry
1734964170
I had my boiler serviced for the first time since Surrey Heating installed it a year ago. The engineer arrived between his scheduled time slots and gave me a 10-minute heads-up before coming in. He asked me about any issues I had experienced over the past year. He was efficient and completed the service quickly. Overall, it was a good experience.
sally watts
sally watts
1734512239
What an amazing company Surrey Heating Specialists are.I was in a panic but their fantastic response meant that we had our heating and hot water back within the same day. Paul, the heating engineer who came to us, was friendly, reassuring and informative.Once he had diagnosed the problem he explained it clearly, then he explained what he would need to do to repair it and also transparently explained the costs with no pressure at all.We were fortunate in that the problem was one that he could sort out with materials he already had in his van.Once we agreed the price he immediately set to work. He made sure that everything was tidied up perfectly and that the heating was now working and the water temperature was rising.I cannot thank Surrey Heating Specialists enough and am more than happy to recommend them to everyone.
Elaine Wills
Elaine Wills
1734436737
Friendly and efficient service
A Patel
A Patel
1734435417
The boiler stopped firing. So close to Christmas, I was concerned about being able to secure support. Surrey Heating Specialists were responsive and kept me updated.Terry was incredibly polite and calm.I would not hesitate to recommend the services of this firm.
Sandra Gentle
Sandra Gentle
1734352033
Very impressed with Paul the engineer. Did a great job servicing the boiler. He was very efficient, helpful and super friendly. Definitely recommend this company and will use them again.
Amanda Turner
Amanda Turner
1734261253
Called them out came within the hour. Sorted the issue and we were up and running. . Very reasonably priced I’m ok oo lol . The engineer was very professional. I can’t recommend them highly enough. 5 star pservice
Joanne Tripp
Joanne Tripp
1734114478
Lovely experience. Both Ryan & Paul were knowledgable & friendly. Would happily recommend & use again 😊
Stephen Pargiter
Stephen Pargiter
1734097607
As long time customer of Surrey Heating I continue to receive excellent service from them. Having experienced heating problems this week, they responded same day and got me back up and running. Good, friendly service and a job well done. Highly recommend Surrey Heating.
Nick Mercer
Nick Mercer
1734076079
Quick and thorough boiler service. All the results and tests clearly explained. Options discussed and good advice. Terry was a lovely engineer too
Tony Gale
Tony Gale
1734021801
I had a new boiler fitted by Antony and Paul who were efficient, and friendly. Excellent job, very pleased will recommend.
Linda Jagger
Linda Jagger
1733992935
Very efficient service! Boiler looked at by one of Ryan’s team - Paul - friendly, quick, efficient turned up when they said they would thank you!
SammyJo
SammyJo
1733916816
Friendly and efficient service, would recommend!
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