Emergency Worcester Boiler Installation in Ashford, Surrey

This was an emergency boiler install. The customer had just moved into a new property only to find that the boiler was completely non-functional. They contacted us for a quote on a new boiler system, and we went out straight away to assess the situation in quick time. During our visit, we discovered they had an outdated gravity tank system and expressed a desire to upgrade to a more efficient combination boiler, especially given the urgent nature of their request.

We were able to schedule the installation for the very next available slot, which was within 48 hours on a Friday. The job was located in a second-floor flat, presenting some logistical challenges, but we arrived early in the morning and managed to complete the installation and remove the old tanks by the end of the day. This effort ensured everything was up and running smoothly for the weekend.

Our team worked efficiently to handle this project, and the customer was very pleased with the speed and effectiveness of our response. Our commitment to providing timely and effective service truly made a difference.

emergency worcester boiler installation in ashford, surrey 4 — Before - water tank required

emergency worcester boiler installation in ashford, surrey 3 — Old broken boiler

emergency worcester boiler installation in ashford, surrey 1 — Compact and efficient

emergency worcester boiler installation in ashford, surrey 2 — New combi boiler

"Recommend! Recommend! Recommend! We moved into our new home a week ago, and realised there is not hot water or heating, as most likely the boiler is broken. I have been searching for a good boiler service around the area and found the Surrey Heating! The reception lady was very friendly and understood the urgency of our case perfectly. I received a call from the managing director Ryan in 5 minutes right after and confirmed an appointment for the next morning. It turned out the existing boiler has been very old and has multiple issues and we decided to convert to a better system. Again, Ryan has managed everything in a a very organised and prompt manner. He made extra efforts to make sure the installation is happening for us in two day’s time. So we don’t have to suffer through another weekend without hot water and heating. On the installation day, the engineers came right on time and they knew exactly what they are doing. The work went on smoothly and nicely. They helped put everything back and took all the waste and bits. Thank you so much Surrey Heating for the great job! It is very reassuring to know we have such an amazing and professional company nearby."

Ranye Zhang | Ashford, Surrey

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Emergency Worcester Boiler Installation in Ashford, Surrey

Key details

Client: Ranye Zhang

Location: Ashford, Surrey

Job Completed: December 2023

Services: Emergency Boiler Installation

Products Used: Worcester Bosch Combi Boiler

Cintia Jones

Excellent service received from Paul at Surrey Heating Specialist. Annual check on the boiler. Very polite and respectful. Invoice received shortly after, easy to book and make payment. Highly recommended!

Response from the owner:Thank you Cintia, great review we appreciate it.

David Norman

Been with SHS 5 years now. Some work on the old boiler, fitting a new boiler, servicing of new boiler. They’ve never let me down. Pleasant, reliable, qualified and experienced staff. I’ll stick with them.

Response from the owner:Thank you, David. We’re proud to have looked after your boiler over the past five years, from repairs to fitting and servicing your new boiler. It means a lot to hear our team has been pleasant, reliable and qualified. As a trusted local, community-based business we’re always here if you need anything. Thanks again. Ryan Price - Owner Surrey Heating Specialists Thank You

Karen Walker

It was a very easy and pleasurable experience with Surrey Heating. Amazing prompt service. Arrived on the day I called without any delay. Engineer Paul kept me posted on when he would be arriving which made a huge difference. Paul was so helpful.
A very knowledgeable engineer who put any concerns I had aside.
Went out and got a part, returned and fixed the fault. Without doubt would recommend Surrey Heating. A 5 star company.

Response from the owner:Thank you for the great review & positive feedback. We always strive to please our customers and provide a quick & good service.

Chris Spong

Good communication and good service. Recommended.

Response from the owner:Thank you, Chris. I’m glad you were happy with our communication and service, and we appreciate the recommendation. We’re proud to be a trusted, local, community-based business and look forward to helping you again. Ryan Price - Owner Surrey Heating Specialists Thank You

Merul Patel

Surrey Heating were able to attend and repair a boiler that British Gas refused to work with. Excellent service and great communication throughout.

Response from the owner:Thank you, Merul. I’m glad we could attend and repair your boiler when British Gas wouldn’t. We appreciate your kind words about our service and communication. As a trusted local, community-based team, we’re here whenever you need us. Ryan Price - Owner Surrey Heating Specialists Thank You

Simon Bowery

Would highly recommend Surrey Heating Services. Job was done quickly, efficiently and were clean and tidy.

Response from the owner:Thank you, Simon! We're delighted the heating job was completed quickly, efficiently and left tidy. We really appreciate your recommendation — as a trusted local, community-based business your support means a lot. Please get in touch if you need anything else. Ryan Price - Owner Surrey Heating Specialists Thank You

Gary Hall

Always great service.

Response from the owner:Thank you

Katie Durber

Very reliable service highly recommend

Response from the owner:We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.

Trish Goggin

Excellent service very professional, really helpful and knowledgeable. I am really impressed, and have a service plan with them which includes an annual boiler service, which is what I had completed this morning. I wouldn’t use any other company now.

Response from the owner:Thanks a million for your feedback and we look forward to working for you in the future.

Abilash Nair

I called SHS to resolve an issue with my boiler. Paul came out to inspect it for a reasonable call-out fee and identified a safety issue with the installation. As my boiler was very old and the installation was not up to standard, he recommended replacing it.

Paul was professional, knowledgeable, and friendly throughout. Although he was unable to resolve the boiler fault, he took the time to explain my options clearly. SHS was also very quick to provide a quote for a new boiler and answer my numerous questions.

Response from the owner:Hi Abilash — thank you for the great feedback. I’m glad Paul was able to identify the safety issue, explain your options clearly, and get a fast quote to replace your boiler. We pride ourselves on being a trusted, local, community-based team and appreciate you trusting SHS with this. If you need anything further, please reach out. Ryan Price - Owner Surrey Heating Specialists Thank You

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