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Emergency Worcester Boiler Installation in Ashford, Surrey

This was an emergency boiler install. The customer had just moved into a new property only to find that the boiler was completely non-functional. They contacted us for a quote on a new boiler system, and we went out straight away to assess the situation in quick time. During our visit, we discovered they had an outdated gravity tank system and expressed a desire to upgrade to a more efficient combination boiler, especially given the urgent nature of their request.

We were able to schedule the installation for the very next available slot, which was within 48 hours on a Friday. The job was located in a second-floor flat, presenting some logistical challenges, but we arrived early in the morning and managed to complete the installation and remove the old tanks by the end of the day. This effort ensured everything was up and running smoothly for the weekend.

Our team worked efficiently to handle this project, and the customer was very pleased with the speed and effectiveness of our response. Our commitment to providing timely and effective service truly made a difference.

"Recommend! Recommend! Recommend! We moved into our new home a week ago, and realised there is not hot water or heating, as most likely the boiler is broken. I have been searching for a good boiler service around the area and found the Surrey Heating! The reception lady was very friendly and understood the urgency of our case perfectly. I received a call from the managing director Ryan in 5 minutes right after and confirmed an appointment for the next morning. It turned out the existing boiler has been very old and has multiple issues and we decided to convert to a better system. Again, Ryan has managed everything in a a very organised and prompt manner. He made extra efforts to make sure the installation is happening for us in two day’s time. So we don’t have to suffer through another weekend without hot water and heating. On the installation day, the engineers came right on time and they knew exactly what they are doing. The work went on smoothly and nicely. They helped put everything back and took all the waste and bits. Thank you so much Surrey Heating for the great job! It is very reassuring to know we have such an amazing and professional company nearby."
Ranye ZhangAshford, Surrey
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Emergency Worcester Boiler Installation in Ashford, Surrey

Key details
Client: Ranye Zhang
Location: Ashford, Surrey
Job Completed: December 2023
Services: Emergency Boiler Installation
Products Used: Worcester Bosch Combi Boiler
New boiler fitted. Excellent communication at all times and a competitive price. Very quick to start the job. Did have an issue the following day but again resolved quickly.
Happy to recommend.
Response from the owner:Hi Mike, Thank you for the great review and for choosing us to fit your new boiler. I’m glad our communication, quick start and competitive price met your expectations, and that we could resolve the issue promptly. We appreciate your recommendation — as a local, community-based business your trust means a lot to us. Thanks again, Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Great service throughout and one of the most professional organisations I've come across on Checkatrade to date!

The guys were great - Ryan, Mark, Dan and Anthony did a fantastic job and were super efficient and diligent installing our new system. Would highly recommend
Response from the owner:Thank you, David. We really appreciate your kind words. We're delighted Ryan, Mark, Dan and Anthony installed your new system so efficiently. As a trusted local, community-based business your recommendation means a lot. Thanks again. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
I can’t thank Paul enough to getting our boiler working. He literally worked through every diagnostic to find the the root cause. Such an experienced engineer and friendly. Paul didn’t give up and managed to sort my boiler the very same day I made the booking - that was a big bonus! No hanging around till the next day and even had the part! Will definitely be using this company again. Truly amazing experience
Response from the owner:Thank you, Twinkle, for the kind words. I’m so pleased Paul could diagnose and fix your boiler the same day and had the part to avoid any delay. We’re proud to be a trusted local, community-based company and glad our experienced engineer made the process easy. We look forward to helping you again. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Response from the owner:Thanks Charlie! We really appreciate the 5-star rating. We’re proud to be your trusted, local heating specialists in the community. If you need anything else, just get in touch. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
We had our full heating system replaced, and I can genuinely say this company acted as much more than just a supplier, they were trusted advisors throughout the entire process.

From the beginning, Ryan took the time to properly assess our situation instead of simply pushing the most expensive solution. Across three separate visits, they carefully reviewed the property, explained every option clearly, and even advised us to first contact our water provider to improve the incoming water pressure. Thanks to that advice, we were able to potentially reduce unnecessary equipment and avoid extra costs. That level of honesty and professionalism is rare.

What also stood out was how balanced their recommendations were. They guided us towards solutions that offered the best combination of quality, reliability, and cost-effectiveness rather than overselling products we didn’t need.

The installation process itself was impeccable. Everything was extremely well organised, communication was constant from start to finish, and the whole team was punctual, professional, and very respectful of our home. Every question we had was answered openly and patiently, and they were always happy to explain technical details in a way that was easy to understand.
The installation team went above and beyond, especially with the preparation and removal work. They clearly cared about doing the job properly, not just quickly, making sure the area was left in the best possible condition before setting up the new system.

A special thank you too, to Danail and Mark for their professionalism, transparency, patience, and genuine care throughout the whole project. It’s difficult to find contractors nowadays who combine technical expertise, organisation, and customer service at this level.

We would absolutely recommend them without hesitation.
Response from the owner:Thank you Rob for the terrific review. I’m really pleased our advice on the incoming water pressure and the careful, multi-visit approach helped you avoid unnecessary costs. I’ll be sure to pass your kind words on to Danail and Mark. We’re proud to be a trusted, local, community-based Surrey team and truly appreciate your recommendation. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Very happy with service from initial contact to engineer coming today. I am happy to recommend and will use company again for any future work. I have also signed up for boiler cover! Had follow up yesterday and same good service
Response from the owner:Thank you very much , Linda . We are glad that you appreciate our service and trust us by joining our service plan.
In UK from US for a month. No heat when we arrived. That did not sit well with this family from Texas. My aunt had previously used Surrey Heating for service in the past. They did not dissappoint. From initial contact, response, on-site visit, diagnosis, scheduling, and repair. All top-notch. Others in the service industry could learn a lot, in the UK and the US.
Response from the owner:Thanks Dean, so glad we could get your family’s heating sorted during your visit from Texas. We appreciate your aunt’s recommendation and are pleased our team could provide a fast response, clear diagnosis, and reliable repair. We’re a local, community-focused business and it’s great to hear we lived up to expectations. Enjoy your stay and call us anytime. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Great servive and quick respond
Response from the owner:Thanks, Tomas! We're glad you found our service helpful and that we could respond quickly. We appreciate your support. Being a trusted, local, community-based team means a lot to us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
Super fast communication, diagnosis and repair. I will be using them in future!
Response from the owner:Thanks Rutton! I'm glad our team delivered super fast communication, diagnosis and repair. We look forward to helping you again. Thanks for trusting your local, community-based heating specialists. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
It was a routine heating service the other day. The engineer was very professional and did a thorough job checking everything over. It’s great to have the peace of mind that everything is running safely and efficiently. Great communication and arrived right on time!
Response from the owner:Thank you, Manju. I’m glad our engineer provided a professional, thorough heating service and left you with peace of mind about safety and efficiency. We pride ourselves on clear communication and punctuality as a trusted, local, community-based company. Thanks for choosing us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price
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