Glow Worm Boiler Installation in Ashford, Surrey

In mid-November, we were approached by a client experiencing issues with their heating system. The client’s existing system, a dated Worcester Bosch high-flow boiler, was declining in reliability, along with some of the downstairs radiators had stopped working altogether.

The primary objective was to replace the old boiler with a new, more efficient system that could provide consistent heating and balanced water pressure throughout the property.

Given the complexity and size of the outdated unit, which was inconveniently located upstairs, we decided to install a modern combination boiler. This involved removing the large old boiler, installing the new combi boiler on a wall for easier access and maintenance, and re-piping and reconfiguring the system to suit the new setup. We also installed a Grundfos mains boost pump to ensure balanced water pressure across all floors.

During the installation, we faced several challenges due to the previous unconventional plumbing work that didn’t come to light until we was refilling the system. Despite these obstacles, our team managed to overcome them. The installation was completed in one long day, starting early in the morning and finishing by 8:30 PM, including the successful installation of the new system.

To further enhance the system’s efficiency and longevity, we added magnetic filters to protect the boiler and installed smart controls for easy temperature management.

The new boiler system was up and running on the same day, much to the client’s satisfaction. Our fixed pricing policy meant that the numerous unforeseen issues were resolved at no extra cost to the client, reinforcing our commitment to service and transparency. Post-installation, the client has reported excellent heating performance and has taken out a care plan with us for ongoing maintenance.

This project exemplified our team’s dedication to providing high-quality, reliable solutions and customer satisfaction even when things do not quite go to plan and unforeseen circumstances arise. The installation not only improved the heating efficiency of the home but also ensured a stable and balanced heating system for years to come. We look forward to continuing our relationship with this client and applying the insights gained from this challenging yet rewarding project to future installations.

glow worm boiler installation in ashford, surrey 1 — Before

glow worm boiler installation in ashford, surrey 4 — During installation

glow worm boiler installation in ashford, surrey 2 — After installation

glow worm boiler installation in ashford, surrey 3 — After installation

"Thank you so much for your kind service. Excellent work."

Hasmukh Fatania | Ashford, Surrey

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Glow Worm Boiler Installation in Ashford, Surrey

Key details

Client: Hasmukh Fatania

Location: Ashford, Surrey

Job Completed: 8/11/2023

Services: New Boiler Installation

Products Used: Gloworm Energy Combi, Grundfos Mains Boost Pump

Rob

We had our full heating system replaced, and I can genuinely say this company acted as much more than just a supplier, they were trusted advisors throughout the entire process.

From the beginning, Ryan took the time to properly assess our situation instead of simply pushing the most expensive solution. Across three separate visits, they carefully reviewed the property, explained every option clearly, and even advised us to first contact our water provider to improve the incoming water pressure. Thanks to that advice, we were able to potentially reduce unnecessary equipment and avoid extra costs. That level of honesty and professionalism is rare.

What also stood out was how balanced their recommendations were. They guided us towards solutions that offered the best combination of quality, reliability, and cost-effectiveness rather than overselling products we didn’t need.

The installation process itself was impeccable. Everything was extremely well organised, communication was constant from start to finish, and the whole team was punctual, professional, and very respectful of our home. Every question we had was answered openly and patiently, and they were always happy to explain technical details in a way that was easy to understand.
The installation team went above and beyond, especially with the preparation and removal work. They clearly cared about doing the job properly, not just quickly, making sure the area was left in the best possible condition before setting up the new system.

A special thank you too, to Danail and Mark for their professionalism, transparency, patience, and genuine care throughout the whole project. It’s difficult to find contractors nowadays who combine technical expertise, organisation, and customer service at this level.

We would absolutely recommend them without hesitation.

Response from the owner:Thank you Rob for the terrific review. I’m really pleased our advice on the incoming water pressure and the careful, multi-visit approach helped you avoid unnecessary costs. I’ll be sure to pass your kind words on to Danail and Mark. We’re proud to be a trusted, local, community-based Surrey team and truly appreciate your recommendation. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

Linda

Very happy with service from initial contact to engineer coming today. I am happy to recommend and will use company again for any future work. I have also signed up for boiler cover! Had follow up yesterday and same good service

Response from the owner:Thank you very much , Linda . We are glad that you appreciate our service and trust us by joining our service plan.

Dean Korfanty

In UK from US for a month. No heat when we arrived. That did not sit well with this family from Texas. My aunt had previously used Surrey Heating for service in the past. They did not dissappoint. From initial contact, response, on-site visit, diagnosis, scheduling, and repair. All top-notch. Others in the service industry could learn a lot, in the UK and the US.

Response from the owner:Thanks Dean, so glad we could get your family’s heating sorted during your visit from Texas. We appreciate your aunt’s recommendation and are pleased our team could provide a fast response, clear diagnosis, and reliable repair. We’re a local, community-focused business and it’s great to hear we lived up to expectations. Enjoy your stay and call us anytime. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

Tomas Reyon83

Great servive and quick respond

Response from the owner:Thanks, Tomas! We're glad you found our service helpful and that we could respond quickly. We appreciate your support. Being a trusted, local, community-based team means a lot to us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

Rutton Viccajee

Super fast communication, diagnosis and repair. I will be using them in future!

Response from the owner:Thanks Rutton! I'm glad our team delivered super fast communication, diagnosis and repair. We look forward to helping you again. Thanks for trusting your local, community-based heating specialists. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

Manju Eleckattu

It was a routine heating service the other day. The engineer was very professional and did a thorough job checking everything over. It’s great to have the peace of mind that everything is running safely and efficiently. Great communication and arrived right on time!

Response from the owner:Thank you, Manju. I’m glad our engineer provided a professional, thorough heating service and left you with peace of mind about safety and efficiency. We pride ourselves on clear communication and punctuality as a trusted, local, community-based company. Thanks for choosing us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

Joan Broughton

Surrey Heating Specialists replaced my old central heating boiler with a new combi boiler and removed all the old water tanks in the house. The men were very polite and the work was completed in a very professional manner and everywhere left neat and tidy afterwards. Recommend this company

Response from the owner:Thank you for the great review, we are always there to help.

Richard Tobias

Another excellent service from Surrey Heating Specalists. Signed up for the 3 star boiler cover and needed them for a leaking radiator valve. Paul came out the following day and fixed the issue with little fuss. I have been with this company for a couple of years now after having had a new boiler fitted by them and rate them 5/5. Recommend them to quite a few other people who have been more than happy with their service. Great job - thanks.

Response from the owner:Thanks Richard — really appreciate the kind words. I’m glad Paul could fix the leaking radiator valve quickly under your 3-star cover. It means a lot that you chose us for your new boiler and that you’ve been recommending our services. We’re proud to be a trusted, local, community-based business. Thanks again. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

Paul-Michael Seepe

Polite, friendly and helpful in explaining what could (but hadn't) go wrong...good to know.
Will use again and did this year 2026

Response from the owner:We really appreciate you took the time to write a review, thank you!

Leonel Pinto

Ryan and his team are fantastic, very professional, knowledgeable and friendly. They installed entire new heating system in my house, Ryan from the quoting side suggested the best solution ( I was thinking about heating pumps) and he promptly explained why wouldn't be the most efficient solution. From the rest of the team, same approach, before starting the job suggested the best way to run the pipes, where to locate the radiators, etc. The job couldn't be completed straight away because of my gas connections and Ryan didn't have a problem sending one of the guys after almost 2months to finalise the job. Highly recommended.

Response from the owner:Thanks Leonel, and thank you for the brilliant feedback. I’m glad our team could recommend the right heating solution, plan the pipework and radiator locations, and return to finish the install after the gas connection delay. We appreciate you trusting our local, community-based team and for recommending us. Ryan Price - Owner Surrey Heating Specialists Thank You, Ryan Price

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